St John The Evangelist Catholic Primary School
Cowpen LaneBillingham
TS23 1LJ
01642 643400
Interim Head Teacher: Mrs L Nelson
SENCO: Mrs K Edwards
If you would like to contact school please phone the school office and speak to Mrs Small or Mrs Robinson who will be able to provide information or direct any queries to the correct place.
Contacting us regarding a complaint
Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:
- Firstly, contact the appropriate school staff directly to allow for matters to be solved informally.
- If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved.
- If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel.
If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.